Heidi Health AI Transcription Service

Our policy

We are introducing the use of an artificial intelligence transcription software called Heidi throughout all consultations moving forwards. The software works by listening to your consultation with the clinician and summarising your history, examination and treatment plan in to easily readable notes which will be transferred on to your medical record.

The software does not retain any recording of your consultation, and none of your personal details are inputted on to the Heidi system.

Using this software allows accurate clinical notes to be transcribed, meaning there is less chance of any essential details being omitted from your record, and less chance of inaccurate information being recorded.

If you would like to read more about the safety policies of Heidi Health, you can do that via their website

If when you see a clinician you would prefer to AI Transcription not to be used, please advise them at the start of the appointment that you would prefer it to be switched off. Your notes will then be typed manually as previously done.